Have a Rogers Wireless Cellular Phone Complaint? Let the World know here!
Use this site to make your comments known to the world! Any and almost all complaints accepted here! Simply get a little edge off by knowing that the world now knows a little bit more about what you think about Rogers Wireless.
If you're really unhappy with your Rogers Wireless Cell Phone, then be sure to research other options, there are plenty out there!
Finally, do try to call Rogers and work things out with them. If you're unsuccessful, well, keep trying. Rogers doesn't have an ombudsperson/ombudsman, someone within the company that's supposed to independently figure out who's right or wrong, or at least direct you to where you're supposed to go. Other telecoms, like Bell do, and all of the big banks, but not Rogers.
Make sure you're calling Rogers at the right phone number though.
Do vent out your frustrations!
Comments
no service
michel (not verified) Posted at 03:14 on Thu, 06/24/2010I have pay as you go plan on my rogers cell and I expect to have access to it in an emergency like todays earthquke in ottowa, I was not able to reach anyone even 911 NO SERVICE FOR QUITE A WHILE. I am not impressed with your services even if I try to reach you there is always OUR OPERATORS ARE ALWAYS OVERLOADED WITH CALLS . GIVE ME A BREAK AND YOU CALL YOURSELVES BETTER THAN ANY ONE ELSE.
I have today a deal with another competitor with a mobile unit that is cheaper than yours and hope that future clients take in to account that your service sucks.
$900.00 bill
Marjorie (not verified) Posted at 15:31 on Sun, 06/20/2010My 18year old daughter signed up with Rogers in 2005 after completing highschool. In 2006 she moved to go to university so had the cell phone # changed & in 2007 did an upgrade to a better phone. They didn't tell her this constituted a new contract however. After months of using this she found she couldn't afford it so stopped using it but continued paying the monthly fee and when she thought her contract was expired, made sure everything was paid up to date and didn't renew it. We know this wasn't the proper procedure, but she was just a kid. She has never received a bill for the following months, nor did she receive notices of past due payments that would give her a clue things were not right. Last Friday she gets a very nasty call from a collection agency telling her the Rogers bill is over $1000.00 but if paid within 48 hours they will knock it down to $600.00. Wire the money through Western Union to CBV in Vancouver. Told her how this would affect her credit rating; never be able to get a loan - would affect her future job applications, etc. She called Rogers and sure enough they couldn't provide any information because it is now owned by a third party.
SO WHAT DOES A PERSON DO. She hasn't even been given an opportunity to see what is outstanding or the interest they've tacked on to it. ARE THERE NO REGULATIONS (SASKATCHEWAN) COVERING THIS. I've worked in A/R collections for many many years and I have always had to send monthly billings with or without interest and a notice that it would to be sent to collections within a certain time frame if it went unpaid. WHY IS ROGERS EXEMPT FROM THIS PROCESS? DOES ANYONE KNOW. IS THERE ANY ADVICE?
I've told her to go to the legal department at the university (I'm sure they've run into lots of these problems on behalf of students, then discuss it with someone at her bank to find out if this is legitimate. Then she is calling CBV back asking for some proof of these claims. IS THIS THE CORRECT THING TO DO?
She was given until Monday (tomorrow) June 21 for all of this.
Any help would be appreciated.
M
large bill
Anonymous (not verified) Posted at 06:56 on Sun, 06/06/2010What the rep advised was 100% accurate and appropriate. I am sorry if the customer took it the wrong way but not their fault. Not Rogers job to babysit customers. If she did in fact take that advise Rogers could NOT bill her. In other words, by unlocking the iphone and using an international sim card. She is being billed internationally and we could not bill her. the system is showing no activity when unlocked and not a Rogers sim in use. THEY were trying to help. SHe was obviously not doing it right. Whenever you unlock you take YOUR OWN RISK. Truth be told, it is stealing from your provider to unlock and get an international sim card and we dont promote, but SHE ASKED. SHe SHOULD NOT HAVE ASKED. There is no such thing as a low roaming cell phone bill. THEY are premium rates period. by the way she was using it, which was obviously a lot extremely, that reps suggestion was the best because no plan could ever curtail that kind of usage enough to get low bills like she expected. The only way to get it cheap is to get an international sim card, which she obviously did not use or follow. So I don't get it, she is mad at advice given which she did not follow? did she use the int. sim only SOME of the time, if anything? OR tell her to look at her bill, all the minute and data units are in there! i did not hear it mentioned once what was in the bill which leads me to think it was never read by customer or the one who is now defending her. This is how you avoid confusion like this is to read a bill, but obviously she never intended this and Rogers should do something in these situations and sorry, but not their screw up but customers and now customers expects them to have said the right thing to stop her from her own screw up she was going to do.
Rogers courtesy calls
Anonymous (not verified) Posted at 06:39 on Sun, 06/06/2010for God sake. I am sorry that Rogers believes to give cstomers service calls. Did you know that it will be coming to a stop due to customers not understanding that there is NO reason to be rude and irate when we do our best to make SERVICE calls and customers jump to conclusions it is sales. Wow this is ike stabbing us in the back. This whole thing cam out of customers COMPLAINING no one ever calls me, blah blah blah..and when you call them they are rude or get a thrill out of hanging up excessively (90 per cent of customers inappropriatly JUST hang up on these humans who are trying to help) Well you got your wish and we wont call and now they will be out of a job bc of the age of entitlement where now that they do what customers complained they wanted all along (customers want to be monitored) they just act like assholes by acting like we are bothering them or not setting up a recall when just respectfully saying no than you and opting up. It does not matter if you are mad about some random thing, you ot grasping that this call could actually help you through that only hurts YOU. they are not idiots to call you back, they probably set a recall because you were extremely rude and hung up, this is human nature, you really think they cannot understand? NO BODY understands things when a customer is talking right as they are hanging up. reps takes thousands of call and understand the tone of people who are actually about to hang up on then sit an extra mili-second to have them resolve the call with an ounce of integrity and respect so that they have to play phone tag with you and wasting company time. Just let us say thank you, and resolve the outcome of the call, you hu, is the worst thing it is actually customers who are slowing the system down for others who might want it...thanks to customers's the whole outbound thing is a fail, not to Rogers. the ONLY company out of Bell and telus and ROgers that provided this service to customers so they better not bitch and complain when it is all over "no one ever called to tell me this or that" are you serious? The gall, the nerve! it is obvious that that very person would have been the same guy who hu on some poor rep or expected us to know everything about there entire history with their account when there are literally thousands of customers we dont look in the account prior to calling! And complained they are being so-called harrased. Rogers main goal with all these courtesy calls was to right size as they prefer a customer with STABLE bills than any OVERAGES as any successful company is VERY smart to know this creates a happy customer who will stay (so yes it s for the customer who was too cheap to take a plan for their own usage in the first place or doesnt look at their bill and now is paying way way more than if they took the plan or feature for $5 more.) BUT with that YES it throws in some sales elements. SO what! say no or are you too offended. What business in the world does not want to sell and make tons of $? Are you serious? Customers are so ignorant, they actually think data plans in the States are better than here and look what is happening to the States now! And BTW why are they comparing it to a completly different country in the first place. Also remember : you answered the phone and no one made you have a cell phone.
Bill collection
JB (not verified) Posted at 05:37 on Mon, 03/22/2010I'm bad at paying on time, sometimes couple weeks, so they text me with a message saying "you owe XX.XX. No notification required" I thought, okay, that's cool. Next day I get three phone calls from them... what happened to no notification required?
So I don't pay because of this crappy service, and for the next 5-7 days they call me 5 times a day starting at 8am in the morning.
I've been a costumer of their's for at least 6 years and it's not like I have Not paid my bills in that time.
I compare it to my internet service (Shaw) I went three months without paying at least more than once. They disconnect my internet, which is fair, so I call them once and they restore it right there on the phone. They don't call me five fucking times a day!
Sure I'm bad at paying on time. I admit that. But it's not like they haven't gotten the money from me and it's not like I don't pay their late payment fee. All I know is I'm done with Rogers after this contract ends. And it is their fault. When you owe 80 dollars. And you've you shipped them close to $5k over the last 5-6 years, I shouldn't be harassed by phone calls. It's a sure way to lose costumers.
Rogers Phone Bills
Anonymous Outrage! (not verified) Posted at 22:04 on Thu, 02/11/2010I purchased a BlackBerry Curve and a 3yr plan from Rogers approx 6 months ago. I have paid them $1600.00 in those 6 months. When I first got the phone, the bills were between $100-$150 per month, ok fair enough. Then somehow they kept getting higher and higher to $375. I think I have paid over $300 for the last three months. After numerous times of trying to modify my plan, no one at Rogers could seem to help. Since I had a BlackBerry, I asked if I could remove the data plan (extra $45/mnth) off my bill to make it lower and they told me that I needed to pay $100 service fee to remove it. Any other phone company would have waived this fee and tried to help, knowing that they had a customer for another 2 and a half years. After attempting to do all of that, I then lost my job to make things worse. I called Rogers, that same week and explained my situation and told them I needed to cancel my contract. To cancel with them they charged me $500.00, which I think is outrageous! I couldn't even afford that $500 charge, however I thought I was being responsible by canceling now, instead of my bill getting higher and higher. Even though I told Rogers that I had to cancel because I was now unemployed, they still tried everything to get me to not cancel, except lowering my bill. Shows how much they care about what you rack up with them. How can someone, unemployed, afford a $300 phone bill a month? Are they nuts? Anyways, I just got my final bill and it is $1028.00. I called to the A/R Dept with no intent to run away from what I owe them and tried to make payment arrangements of $350.00 for the next couple of months until it is all paid up. I was told (very rudely) by Employee #002750, that a payment arrangement would not be accepted and if payment in FULL was not made by February 23, 2010 that it will be sent to a collection agency and a note will be made against my credit. This would happen even if I try to make partial payments to Rogers. With my calculations I may owe them $1000.00, but because of their ignorance, they just lost a client who would have paid them another $5000.00 over the next 2.5yrs, if they would have just worked with their customer. Surely, their is someone who is higher up in management at Rogers, that is blind and cannot see the money they are losing through poor customer service in their accounting dept. I think Ted Rogers' who is the CEO & President should see this and fire that person for poor management of his company. I know I am not the only one who has cancelled with them. Lets say that out of the 8 million customers Rogers has that only 1000, cancel per year, that is half a million dollars to Rogers. Now if you calculate what I would have paid them for the next 2.5yrs and then multiply that by 5, which would be 2.5 million dollars!!! Didn't realize that losing 2 million in a 2.5yr span was nothing, and my numbers are very off I'm sure. It's much higher, having 8 million customers.
This must be the most idiotic company I know! In case some of you don't know, when the debt owing is sent to a collection agency, the debt is "sold off" to the collection agency by the company. In a NORMAL company this only happens when a person has been delinquent on payments, not when someone loses their job and is begging you to work with them, so they can resolve this and pay up the account. Therefore, everyone take note....If what you owe is sent to a collection agency, the company you originally incurred the debt with may still call you and ask for a payment, but DO NOT pay them. When they have sold off the debt to a collection agency, they have written it off on their end, so DO NOT pay that company directly, because they just reported bad credit against you on your credit report and that will now sit their for the world to see for 6yrs. If you wish to clear it up then pay the collection agency. If you feel you don't owe the money and you can't get anything resolved, just like I can't with Rogers, then let me advise you that Statute of Limitation in Canada is 6 yrs, so don't make contact with anyone regarding the account and don't attempt to make any payments and it will fall off your credit in 6 years. There really should be better laws on companies being able to ruin someone's credit in a matter of 5 minutes, when they are going through hardships and just need a little help from the companies end. What kind of Government do we have that allows our rights to be taken away by some morons who are just taking advantage of people.
I believe I have learned my lesson...I wish everyone would cancel their contracts and just use month to month contract, or prepaid because the plans are changing so much now with different providers, that it seems Rogers is forgetting to keep up and our Personal Credit should not be given to a company that is willing to ruin it over stupidity. Good luck to Rogers, hoping for them to go bankrupt!
$10,000 Mobile phone bill
Christopher (not verified) Posted at 21:58 on Thu, 12/03/2009The Story: Approximately One year ago my best friend and his Girlfriend purchased Iphones from Rogers, of course being locked into a major 3 year contract. They experienced the usual Rogers problems - such as Bills that are much, much higher then a Customer is initially quoted and the poorest and slowest Customer Service delivery of all the major Telcoms. However, this isnt the biggest issue. The biggest issue is what occured when my best friends girlfriend left the Country for South Africa for 10 months. Prior to leaving she called Rogers and spoke to them about the use of SIM cards, and calling Cards in order for her to keep her usage costs down and to AVOID at all means Rogers Long Distances charges from South Africa. At this point I should point out that she was 20 years old and that the Iphone was the first phone she had ever owned, and due to cultural issues she was only allowed to own the phone to get ahold of her Family and Boyfriend. The Rogers reps according to her told her that if she purchased an International SIM card and a calling Card, she would keep her bill down. a) They did not advise her of how much long Distance charges to and from South Africa are, nor did they advise her of her SMS text messaging fees internationally. Infact they made no attempt to probe how long she would be staying at all and made no special notes of it on her account. I find this hard to believe since South Africa is a hot bed for fraud of all types including Cellphone fraud. She was in South Africa to take care of a sick family member and to take over Store duties, she was not there on a leisure matter. She recently returned to Toronto, and was literally sickened when she found a $10,000 phone bill waiting for her. Thats right, a TEN THOUSAND dollar phone bill. Not only that, but Rogers has and IS refusing to help as they have sold it off to an aggressive Third Party Skip Tracing Collection agency called Contact Resources.
This company has been calling her at work every day and she is now in danger of being Terminated for taking personal calls. They have elected me to speak on their behalf with this agency, and my attempts to follow up with Rogers have been pretty much a failure. This issue raises some SEVERELY disturbing trends: 1. Both Erik and Angel ( the people involved) have claimed repeatedly that Rogers made zero attempts to contact them, this also has to do with receiving copies of the Bills. No mail was ever delivered to the address that Rogers had on file, nor the backup address. 2. Where in the hell is the due diligence by this company!? Every company has certain measures and cut off points - or account alarms that would ensure that someone from the Billing department would be calling Angel to inform her of her usage amounts. Or at least make some sort of probing attempt. A 20 year old woman doesnt ring up $4000.00 of usage in less then 2 months on average, and just by taking a simple look at their screens they would see that something was seriously wrong. I have personally spoken to their Accounts Receivables Supervisor, who was very abrupt and quite unconcerned. I raised the fact that Rogers is now on the path to ruining the credit of a young Woman just about the start her normal working life, and how could they let someone ring up a $10,000.00 phone bill - who had to have a co-sign for her credit application. I also raised the fact that during these extremely difficult Economic times - how could Rogers excuse its behavior in this case. Furthermore, how could they refuse to help?
I am aware of Rogers practices, and I was indirectly told that Rogers doesnt care how high a bill is, or how high it can get - as long as it is paid. They could not provide any useful detail- such as - where are the phone bills?. I am supposed to take the word of a Third Party agency who Rogers has sold this debt to? Rogers has wiped its hands clean of this mess, and I want to ensure that this does not happen to other folks as well. Rogers lied to this Couple and gave them the false impression that they could control their Long Distance costs with some creative means, this was a lie- and to be honest- Rogers employees really dont even have they authority to give advise on 'getting around the system'. Rogers refuses to be held accountable for this, meanwhile this girl is now suffering from anxiety attacks and verbal abuse from Collection agents at work and from her superiors who are further compounding these public shame tactics that the Agency is employing. I have a feeling that this Collection Agency, is infact a Skip Tracer agency that can get around Collections Laws because they work out of a Legal clinic or in a Private capacity. Angel has told me that she has not provided her Employer number to not a single soul. Not even her own Mother. This issue with Rogers also highlights this ridiculous reputation they have as being the 'coolest' and most youth friendly, from what I have seen - they target Youths and play on their naive nature. This issue is now ruining her life basically and they are desperate for help. They have told me that they understand that they are responsible for a PORTION of the phone bill, as they did of course USE the phone. However, they used the phone with the understanding that they were paying long distance through a 1-800 calling card. Not to Rogers. My hatred for everything Rogers has been renewed. I do not trust anything they say as they spend MILLIONS of dollars to defend their right to lie. Case in point, the BC Supreme Court decision to ban Rogers last week from claiming it was 'the most reliable. period' in their ads as a means to crush the other Telcoms-who infact now all have the same network capacity. Had Bell and Telus not taken Rogers to task on this, they would still be freely claiming what they know to be a lie. This is a company with a 4000% mark up on Text messaging and with the Highest profit margins of any cellphone company in the world and the LOWEST customer retention/satisfaction rate. What does this tell you? If you require more detail please contact me, any help you can offer here would be appreciated seriously. Rogers is ruining peoples lives, and I swear they have no sympathy for the common folks out there who have been ruined by their bills. It is time to hold Rogers responsible for TRUE service delivery- not just Cellphone call delivery. The Customer Service department at Rogers is horribly inefficient and constantly understaffed. Rogers needs to be put in its place.
wireless
Anonymous Posted at 01:41 on Sun, 06/14/2009I am flabbergasted at how Rogers employees from wherever they stem from treat there customers. After 15 loyal years with them I have had enough. They have gotten snarky with us and don't like being told what to do. They believe they are right when one hand says one thing while the other says something else. I now believe I don't need a cell phone or the exorbidant charges and bills I have paid for, some averaging $800 month on a familly plan. The employees give you all kinds of conflicting information about their plans which change rapidly and tend to favor a new customer. My parents used to have a line at home which we all used as much as we wanted for $12-15mth. What suckers we are to technical advancements. The bill does not fit the pleasure.
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